Saudi Arabia’s Council of Health Insurance (CHI) provides online checks for insured residents and for people covered under visitor, tourist or pilgrim policies. The organisation was formerly commonly called CCHI, so older bookmarks and policy documents may still use that name. Use the current CHI portal rather than relying on a screenshot of an old form.
Choose the correct CHI inquiry
Start with the type of identity document used when the policy was issued. For an Iqama holder, use CHI’s health-insurance information inquiry. The service accepts the relevant personal document number, which may be a national ID, passport number, border number or visa number, depending on the policy record. For a visitor, tourist or Umrah pilgrim, use the separate visitor, tourist or pilgrim insurance inquiry.
This distinction matters. A valid visitor policy may not appear when you search only as a resident, and an Iqama-linked policy may not appear in the visitor form. If you are unsure, check the certificate or ask the insurer which document number it registered.
How to check a resident’s insurance
- Open the official CHI insurance-information inquiry and select Start Service.
- Enter the document number used for the policy. Copy it exactly and avoid spaces added by your browser.
- Enter the on-screen verification code, accept the data-processing notice if shown and submit the search.
- Review the insurer, policy status and any dates or benefits displayed. Save a PDF or screenshot if you need evidence for your employer or insurer.
Dependants’ cover is normally linked to their own identity records, not simply to the sponsor’s Iqama. Search with the dependant’s relevant document number. Absher may also show insurance information for family members, but menu labels can change; CHI is the specialist source for the policy record.
How to check visitor, tourist or pilgrim cover
- Open CHI’s official visitor, tourist or pilgrim insurance inquiry.
- Use the passport, visa or border details requested by the live form. They must match the details supplied with the visa or policy.
- Complete the verification check and search.
- Confirm that the name, passport details and coverage period correspond with the traveller and intended stay.
Insurance attached to a visa is not the same as confirmation that the visa is valid, and it does not replace any separate health requirements for travel or pilgrimage. Check visa status and travel rules through the relevant Saudi authority.
If no policy appears
- Try the exact document number shown on the policy certificate, including the passport used for the application.
- Check for transposed digits, a recently renewed passport or a mismatch in the date of birth or nationality.
- Allow for a newly issued policy to reach the official system, but do not assume cover is active merely because payment was taken.
- Contact the insurer named on your certificate and ask it to correct or synchronise the record.
- If the insurer does not resolve the issue, use CHI’s official complaint and contact channels.
Before using the result
Read the policy itself for exclusions, provider network, approval requirements, excesses and limits. An “active” result confirms a record; it does not mean every treatment will be authorised. For planned care, ask the insurer or hospital to confirm approval before attending. For emergencies, seek urgent help first and deal with administration as soon as reasonably possible.