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KSA GUIDE

Frequently Asked Questions (FAQs)

General

          • You can execute the service by visiting ABSHER.sa platform’s homepage (before logging in) Inquiry Services - Request for Grievance Against Decisions to Impose Penalties

            •  Yes, the visitor can register with the border number in Absher platform ABSHER.sa

              • In such a case, you can visit the registration and activation staff at passport or civil affairs departments, or you can complete registration through your bank account. To see the list of approved banks, please visit Absher platform homepage: www.ABSHER.sa; you will find a list of the registration and activation centers at the bottom of the homepage.

              • No, this is not possible; each account must have its own mobile number that is not registered for someone else's account

                • Yes, it requires booking an appointment trough entering the main page of the Absher platform and then select, Appointments > Passports >Booking an Appointment.

                  •  You can book an appointment via Absher platform and submit your application at one branches of Expatriate Affairs - Appointments - Expatriate Affairs - Book an Appointment

                    • Yes, the digital ID is an official proof for the citizen and resident.
                      • No, this is not possible; a different mobile number is required for each single account

                        • Yes, a family member can register and activate his/her account on Absher platform as follows:

                          Registration: Through Absher platform www.ABSHER.sa
                          Activation: through the bank account, self-service machines or passport and civil affairs departments’ employees.

                          • Yes, a mobile number is required. A different mobile number is required for each single account on Absher platform

                              • The service is executed by logging into your Absher account and then select: My Services - Inquiries - General Services – Query Absher Reports.

                                • According to the service terms, the authorized person must be 18 years of age or older.

                                  • You can print any of the following reports:
                                    1- My Report
                                    2- Family Members Data Report
                                    3- Vehicles Report
                                    4- Traffic Violations Report
                                    5- Traffic Accidents Report
                                    6- Travel Log Data Report
                                    7- Domestic Workers Report
                                    • These sectors are as under:
                                      1- General Directorate of Passport
                                      2- Civil Affairs
                                      3- General Department of Traffic 
                                      4- General Department of Weapons and Explosives

Passports

This can be done after selecting the required service and uploading all documents in one PDF file.

Log into your Absher account

Labor Services - Inquiries - Query Resident Report

Family Members Services - Inquiries - Query Resident Report

After logging in to your Absher account, select services from the list of my services – documents delivery by mail - request document delivery; then choose the registered national address (Wasel) to be delivered.

The service is executed by logging into your Absher account; then select My Services - Services - Passports – Twasul, then click on new request, and select the reports section.

No, fees are not refunded after visa cancellation according to the service terms

A: First: Visa extension fee should be  paid through your bank account.
Second: Log in to your account on Absher platform and then select:
1- For Family Members: 
Family Members Services - Services - Extension of visit visa.
2- For domestic workers: 
Employee Services - Services - Extension of visit visa.

The service is executed by logging into your Absher account and then select: Employees - Services - Issuance of Residence Permit

It is a new e-service that enables individuals to submit an application to the passport sector and to inquire about applications submitted if an individual is unable to implement them online.

After paying the fees, you are required to:
Log in to your Absher account to renew the residence permit for your workers.
Labor - Services – Residence Permit Renewal

You can send a request through (Tawasul) service.

How to Access the Service:

My Services - Services - Passport - Tawasul

The final exit visa can only be issued after paying the violation fine according to the service terms.

Yes, you can renew the residence permit for family members while they are outside the kingdom.
Family Members Services - Services - Residence Permit Renewal

The service is executed by logging into your Absher account, and then select: Family Members - Services - Travel Permits for Family Members

Civil Affairs

    • The service offers:

      - Tahseen service (that enables you to submit suggestions, complaints and feedback online)

      - Civil registry services that enables you to:

      * Modify academic qualification

      * Link children's records to their parents' records

      * Correct marital status

      * Edit the name in English

    • Visit family member at Absher homepage before logging in; then choose Appointment Service - Civil Affairs; fill in the required fields for the family member and book an appointment

     

            • This can be done by logging into your account on Absher platform, My Services - Civil Affairs – Services – Byanati, then select the sector and press authorize.

          • This can be done by logging into your account on Absher platform, My Services - Civil Affairs – Services - Reporting Missing Documents.
            Then an appointment should be booked to request a replacement document.

                  • Children have the right to issue and view a father and mother death certificate if one of them dies
                    A father has the right to issue and view a death certificate for his wife and children if one of them dies
                    A mother has the right to issue and view a death certificate for her husband and children if one of them dies
                    An employer has the right to issue and view a death certificate for his or her resident-employees in case of death.
                    • 1-    Login to Absher platform > My Services > Civil Affairs > Death Certificate Services
                      2-    Select issue death certificate
                      3-    Death reports for which no certificates have been issued are displayed
                      4-    Select a report and click on issue death certificate
                      5-    Certificate is issued online

                      • 1-    Login to Absher platform > My Services > Civil Affairs > Death Certificate Services
                        2-    Select the death certificates
                        3-    Previously issued death certificates for relatives or resident-employees are displayed
                        4-    Select a certificate and click on View Certificate
                        5-    Certificate is displayed online

Traffic

        • The service is accessible through your Absher platform account (vehicle management).

          Vehicles - Services - Vehicle Management – Select Vehicle – Issue Authorization

          • No, you cannot; the second violation can be objected to after the earlier objection has been processed

                • This is not possible; according to the service terms, the vehicle’s price is transferred to the intermediary, “guarantor” account to complete the sale online.

              • According to the service terms, the ownership transfer fees must be paid through government payments SADAD through bank channels.

              • This can be done by logging into your account on Absher platform and then selecting the Appointments  - Traffic – Book an appointment - Issue a damaged/lost driving license.

                Note: After booking the appointment, all requirements for the selected service will be shown.

                • - Both the seller and buyer must be registered on Absher platform

                  - Driving licence, technical inspection and insurance policy must be valid

                  - Payment of government fees equaling to S.R.150

                  - There must be no violations logged against the buyer or the vehicle

                  - Vehicle must be in good condition and not seized, lost, wanted or taken into custody

                  - Selling private cars, private transport vehicles and motorcycles for citizens only. And selling private cars and motorcycles for residents

                    • Renewal of a public driving license is currently not possible through Absher.

                      • You can check the national ID validity, after logging in to your Absher account, at the bottom of the homepage.

                        • login to your Absher account; then select Vehicles - Services - Vehicle Management.

                          • You can do this by logging into your Absher account; then select information panel - vehicles – select the vehicle and click on more details.

                            • To execute the service, a resident should login to his/her Absher account My services - Services - Traffic Department - Driving License Renewal

                                • The service is executed by logging into your Absher account and then select: Vehicle Services - Inquiries – Query Traffic Accidents

                                • The service is executed by logging into your Absher account
                                  Appointments - Traffic Department - Book an Appointment - Driving Schools
                                • The service is executed by logging into your Absher account
                                  My Services - Services - Traffic – Online Plate Auction, then select a plate and pay the deposit to start the bidding

                                • Yes, if the biding is not won, the deposit will be returned automatically to your account after the end of the bidding

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