How to access your digital Iqama in Absher

Last checked: 6 September 2026.

Use the official service only

Start at Absher: official service portal or install the Absher app from a link published on the official Absher site. Check the publisher before installing. Avoid search adverts, copied apps and links sent in unsolicited messages.

You need an activated account and access to the mobile number and authentication method registered for the official service. If you have not registered or activated Absher, complete that separate process first. Never give another person your password, one-time code or approval through the national authentication flow.

Find the digital resident identity

Sign in and look for the digital documents, digital identity or resident-identity service currently offered in your account. Absher changes its menus, so the exact label and position may differ by app version and user type. Use the app’s search or help function if available rather than relying on old screenshots.

1. Open the relevant identity or document service.
2. Confirm that the name, Iqama number, photograph and status belong to you.
3. Use the app’s own display or activation control if one is offered.
4. Follow any on-screen instruction about refreshing, presenting or verifying the credential.

If the identity is for a dependant, use the family-member or sponsored-person service that appears in the sponsor’s account. Do not assume the account holder’s own document screen also proves a dependant’s status.

Viewing is different from downloading

Some guides call any image of the Iqama a “download”. That is misleading. The official app may display a live digital document or provide a feature intended for offline access. A phone screenshot or photo is only a static image: it may be outdated, altered, incomplete or impossible for an official to verify.

Use the live in-app credential where the receiving authority accepts it. Do not promise that a screenshot will replace the physical card. If a police officer, bank, employer, airline, hospital or other organisation asks for the physical Iqama or another official record, follow that requirement.

Check status and validity separately

Seeing an identity on screen does not renew residence or resolve an incorrect record. If the expiry information is wrong, renewal is pending or personal details do not match, contact the responsible sponsor and use the relevant official service. For an employee, the employer normally manages work-permit and residence renewal. For eligible family members or registered domestic workers, the individual sponsor may have the renewal service in Absher.

After any renewal or correction, refresh the official service and confirm that the updated details appear. Keep a transaction reference, but treat the government record—not a message or edited image—as the status check.

Keep the credential secure

• Use a screen lock and current operating-system and app updates.
• Do not post the identity, QR code, Iqama number or full personal details online.
• Do not approve a login or identity request you did not start.
• Sign out of shared devices and remove saved credentials before selling a phone.
• If a phone is lost, secure the SIM and official accounts through the providers’ authorised channels.

Only show the information needed for a legitimate check. A person claiming to be support should not ask for your password or authentication code.

If the document does not appear

Update the official app, check the internet connection and sign in again without repeatedly approving unexpected prompts. Confirm that the Iqama belongs to the account or sponsored-person record you are viewing. If the service remains unavailable, use Absher’s official support details. Do not pay an unofficial intermediary to “activate” a document.